Privacy Policy

Applicability

This Privacy Policy applies to all global visitors and users of https://bitgaintech.com. If you are accessing the site from the European Union, please refer to the GDPR guidelines. California residents should refer to the CCPA section below.

Introduction

bitGain Technology Tech Private Limited (also referred to as "we," "us," or "our") is committed to protecting your privacy. This policy outlines how we collect, use, maintain, and disclose your information when you interact with our website, emails, electronic messages, and related applications.

Please note that this policy does not cover information collected offline or by third-party websites. By using our website, you consent to the terms outlined in this policy. We may update these terms periodically, and your continued use of the site constitutes acceptance of those changes.

The Information We Collect

We gather various types of information to provide and improve our services, including:

• Personal Information: Identifiable details such as your name, email address, mailing address, and phone number.
• Technical & Usage Data: Your IP address, device identifiers, geographic location, browser history, and equipment details.
• Engagement Data: Search queries, transaction histories, survey responses, and records of your correspondence with us, including customer service requests.
• Account & Form Data: Information provided when registering for an account, subscribing to services, or reporting a website problem.
• Third-Party & Client Data: Information provided by our business partners, as well as details you provide about your own clients when purchasing services or tour products through our platform.

How We Collect Your Information

• Directly from You: When you explicitly provide information by filling out forms, making transactions, or contacting us.
• Automatically: As you navigate the website, we use cookies, web beacons, and other tracking technologies to automatically collect usage and technical data.
• From Third Parties: Information acquired from our business partners or organizations utilizing our website.

Information Collected Automatically

As you navigate and interact with our website and mobile applications, we use automatic data collection technologies to gather information about your equipment and browsing actions. This includes:

• Usage Details: Traffic data, logs, resources accessed, and communication data on our platform.
• Device Information: Your IP address, mobile device identifier, operating system, browser type, internet service provider (ISP), and mobile carrier.
• Behavioral & Navigation Data: Your online activities across third-party sites, as well as the URLs of the sites you visited immediately before or after ours.
• Location Data: Geolocation data passed from third-party services or GPS-enabled devices (which can be disabled via your device settings) to show local information and prevent fraud.

Why We Collect This Data

We use this statistical and personal information to optimize and personalize your experience. Specifically, it enables us to:

• Estimate audience size and analyze usage patterns.
• Store your preferences and customize the website to your interests.
• Accelerate your searches and recognize you upon your return.
• Perform market research and improve our products and services.

Cookies and Similar Technologies

What We Use

• Browser Cookies: Small files placed on your computer's hard drive. (Note: Our systems may continue to track your activity even if your browser is set to "Do Not Track.")
• Flash Cookies: Locally stored objects used to collect and store information about your navigation and preferences. These are often not managed by standard browser cookie settings.
• Web Beacons: Small electronic files (also known as pixel tags or clear GIFs) embedded in web pages and emails to count visitors, track email open rates, and verify system integrity.

How We Use Cookies

We utilize cookies to enable core functionality and elevate your user experience by:

• Personalization & Convenience: Identifying returning users, keeping you logged in, and saving your preferences (such as language, country, and recent searches).
• Analytics & Improvement: Measuring user behavior and analyzing search patterns to continually develop and refine our website.
• Marketing & Attribution: Managing online advertising and tracking user activity stemming from referring websites or email campaigns.
• Localization: Determining your geographic location to deliver the most relevant search results.

Managing Your Cookies

You can configure your web browser or mobile device to refuse cookies, alert you when cookies are being sent, or delete them from your system. However, please be aware that certain tracking tools (like Flash cookies and persistent cookies) may not be manageable through standard browser settings. If you choose to disable all cookies, you may not be able to utilize the full functionality and features of our website.

Google Analytics

We use Google Analytics to analyze website traffic. Google collects data to track and examine your use of our website, prepare reports on online activities, and track variables such as your geographic location, time spent on pages, and referring websites.

Do Not Track (DNT)

While some web browsers offer a "Do Not Track" (DNT) setting to limit tracking across websites, there is currently no recognized industry standard for how websites should respond. Therefore, our website does not currently respond to DNT signals.

Third-Party Tracking and Advertising

Third parties, including advertisers and content providers, may serve content or applications on our website. They may use cookies, web beacons, or other tracking technologies to collect information about your online activities over time and across different websites. This data may be used to provide you with interest-based (behavioral) advertising or targeted content.

Use and Disclosure of Information

How We Use Your Information

We use the information we collect to operate our business and provide a seamless user experience. Specifically, we use it to:

• Present our website and its contents effectively.
• Provide requested information, products, or services, and fulfill the specific purposes for which the data was provided.
• Send account updates, website notices, and marketing communications about relevant goods and services.
• Manage contracts, billing, and collection processes.
• Notify you of changes to our website, products, or services.
• Enable interactive features and display targeted advertising.
• Conduct behavioral tracking and other necessary business operations.

Disclosure of Your Information

We may disclose aggregated, non-personally identifiable information without restriction. We may share your personal information with:

• Business Partners: Our subsidiaries, affiliates, contractors, and service providers who support our operations.
• Successors: A buyer or successor in the event of a merger, sale, restructuring, liquidation, or bankruptcy.
• Third-Party Marketers: Third parties for their marketing purposes (as disclosed or with your consent).
• Legal & Regulatory Authorities: To comply with legal obligations, court orders, or government requests.
• Protection of Rights: To enforce our Terms of Use, protect our intellectual property, or ensure the safety of our company, customers, and others (including exchanging information for fraud protection and credit risk reduction).

Security and Policy Updates

Data Security

We implement security measures, including standard HTTPS encryption, designed to protect your personal information from unauthorized access, loss, or alteration. However, data transmission over the internet is never completely secure; therefore, any transmission is at your own risk.

You also play a vital role in your data security. Please keep your account passwords confidential, change them periodically, and avoid reusing passwords across multiple websites. We are not responsible for the circumvention of any privacy settings or security measures on the website.

Changes to Our Privacy Policy

We will post any updates to this Privacy Policy directly on this page. If we make material changes to how we handle your personal information, we will notify you via the email address associated with your account or through a prominent notice on our homepage. Please ensure your email address is up-to-date and review this policy periodically.

Contact Information

For questions or comments regarding this Privacy Policy or our privacy practices, please contact us at: info@bitgaintech.com.

California Privacy Policy (CCPA Supplement)

This Privacy Notice supplements our general Privacy Policy and applies solely to visitors, users, and residents of the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA).

Information We Collect

We collect "personal information" that identifies, relates to, or could reasonably be linked to a particular consumer or device. This explicitly excludes publicly available government records and de-identified or aggregated consumer data.

Within the last twelve (12) months, we have collected the following categories of personal information from website visitors:

• Identifiers: Real name, alias, postal address, unique personal or online identifier, IP address, email, or account name.
• Customer Records: Name, address, phone number, education, and employment history (per Cal. Civ. Code §1798.80(e)).
• Commercial Information: Records of products or services purchased, considered, or overall purchasing tendencies.
• Network Activity: Browsing history, search history, and interactions with our website, applications, or advertisements.
• Geolocation Data: Physical location or movements.
• Professional Information: Current or past job history.

Sources of Information

• Directly from You: Via completed forms, account creation, or transactions (including purchases made on behalf of your clients).
• Indirectly from You: Through automated observation of your browsing actions and behavior on our website.

How We Use Your Personal Information

We use or disclose the collected data for the following business purposes:

• Fulfillment & Transactions: To process payments, deliver products or services, facilitate returns, and fulfill the specific reasons you provided the data (e.g., responding to a price quote).
• Website Optimization & Personalization: To maintain, customize, and secure your account, and to deliver targeted content, offers, or ads relevant to your interests.
• Customer Support: To process inquiries, address concerns, and monitor response quality.
• Security & Research: To protect the integrity of our databases and technology assets, prevent transactional fraud, and conduct product research and development.
• Legal & Corporate Operations: To comply with law enforcement requests, adhere to governmental regulations, or facilitate corporate transactions (e.g., mergers, acquisitions, or bankruptcy proceedings).

(Note: We will not collect additional categories of personal information or use it for materially different, unrelated, or incompatible purposes without providing prior notice.)

Sharing and Disclosing Information

We may disclose your personal information to third parties—specifically Service Providers—for legitimate business purposes. These disclosures are governed by contracts that require the recipient to keep the information confidential and prohibit its use for any purpose other than performing the contracted service.

Disclosures in the Preceding 12 Months

For business purposes, we have disclosed the following categories of personal information to our service providers in the last year: Identifiers, California Customer Records, Commercial Information, Network Activity, Geolocation Data, and Inferences drawn from other data.

Sale of Personal Information

In the preceding twelve (12) months, the Company has not sold any personal information.

Your California Privacy Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information. This section explains those rights and how to exercise them.

Access and Data Portability Rights

You have the right to request that we disclose certain information about our data collection and usage over the past 12 months. Upon receiving and verifying your request, we will provide:

• The categories and specific pieces of personal information we collected about you.
• The categories of sources for that information.
• Our business or commercial purpose for collecting or selling it.
• The categories of third parties with whom we shared it.
• If applicable, separate lists detailing any sales or business-purpose disclosures of your data. (Note: These rights do not apply to B2B personal information.)

Deletion Request Rights

You have the right to request the deletion of your personal information, subject to certain exceptions. We will delete your data (and direct our service providers to do so) unless retaining it is necessary to:

• Complete a transaction, provide a requested service, or fulfill a contract.
• Detect security incidents or protect against malicious, fraudulent, or illegal activity.
• Debug products or repair functionality errors.
• Exercise free speech or comply with the California Electronic Communications Privacy Act or other legal obligations.
• Engage in approved public-interest research.
• Enable solely internal, lawful uses aligned with consumer expectations. (Note: Deletion rights do not apply to B2B personal information.)

Exercising Your CCPA Rights

To submit a verifiable request for access, data portability, or deletion, please email us at: info@bitgaintech.com..

• Verification: You must provide sufficient detail for us to verify your identity. You do not need to create an account to make a request.
• Timing & Format: We aim to respond within 45 days. If we require more time (up to an additional 45 days), we will notify you in writing. Data portability requests will be delivered in a readily usable format.
• Fees: We do not charge a fee unless a request is excessive, repetitive, or manifestly unfounded.

Right to Opt-Out of Data Sales

While we do not currently sell personal information, California residents aged 16 or older have the right to direct us never to sell their data. We will not sell the data of consumers we know are under 16 without affirmative authorization (opt-in) from a parent, guardian, or the consumer (if aged 13–15). To opt-out, email us at info@bitgaintech.com..

Non-Discrimination

We will never discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a lower quality of service as a result of your request.

"Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request a list of personal information we disclosed to third parties for their direct marketing purposes in the preceding calendar year. We do not currently share personal information with non-affiliate third parties for direct marketing.

European Privacy Policy (GDPR)

Applicability

This section applies solely to the processing of personal data for individuals located in the European Union (EU) or the European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR).

Data Controller

bitGain Technology Tech Private Limited (and the broader bitGain Technology Group) is the data controller responsible for this website and your personal data.

• Address:3rd Floor, Plot No 497 Bharthal, Dwarka Sector 26 Opposite International Convention Center Delhi – 110075 | India
• Email: info@bitgaintech.com
• Phone: +91 98102 59645 , +91 95600 02243

You have the right to lodge a complaint at any time with a supervisory authority in the EU state where you work, live, or where an alleged data infringement occurred. However, we appreciate the chance to address your concerns before you approach an authority, so please contact us first.

The Data We Collect

Under the GDPR, "personal data" means any information capable of identifying an individual (excluding anonymized data). We collect, use, and store the following categories:

• Identity Data: First name, last name, and job title.
• Contact Data: Billing address, email address, and phone numbers.
• Technical Data: IP address, browser type and version, time zone, operating system, and platform details.
• Usage Data: Information about how you interact with our website.
• Marketing & Communications Data: Your preferences for receiving marketing materials and communicating with us.
• Aggregated Data: Statistical or demographic data. (If Aggregated Data is ever combined with personal data to identify you, it is treated as personal data).

We do not collect Special Categories of Personal Data (e.g., race, ethnicity, religious beliefs, sexual orientation, health, genetic/biometric data, or criminal convictions).

How We Collect Your Data

• Direct Interactions: Information you provide by filling out forms, requesting services, or corresponding with us via email, phone, or post.
• Automated Technologies: Technical Data collected automatically via cookies, server logs, and similar technologies as you browse the website.
• Third Parties & Public Sources: Analytics providers (like Google), search information providers, social media networks, and publicly available Identity/Contact sources.

Failure to Provide Data: Where we need to collect personal data by law, or under the terms of a contract, failing to provide that data may prevent us from delivering our products or services to you. In such cases, we will notify you if a service must be canceled.

How We Use Your Personal Data

We will only use your personal data when legally permitted. Most commonly, we rely on the following lawful bases:

• Performance of a Contract: When we need to fulfill a contract we are about to enter into or have entered into with you.
• Legitimate Interests: When necessary for our business interests (or those of a third party), provided your fundamental rights do not override them.
• Legal or Regulatory Obligation: When we must comply with the law.

(Note: We generally do not rely on consent as a legal basis for processing, except when sending third-party direct marketing communications. You may withdraw this consent at any time.)

Purposes for Processing Your Data

We use your data (Identity, Contact, Technical, Usage, and/or Marketing data) for the following purposes, grounded in specific lawful bases:

• Registering your interest & managing our relationship: (Performance of a contract; Legal obligation; Legitimate interests to keep records updated).
• Administering and protecting our business & website: Including troubleshooting, testing, system maintenance, and fraud prevention (Legitimate interests; Legal obligation).
• Delivering relevant content and advertisements: (Legitimate interests to study customer usage, grow our business, and inform marketing strategy).
• Utilizing data analytics: To improve our website, services, and customer experiences (Legitimate interests).
• Making personalized suggestions/recommendations: (Legitimate interests to develop products and grow our business).
• Change of Purpose: We will only use your data for the reason we collected it, unless a new purpose is legally compatible with the original one. We will notify you if we must use your data for an unrelated purpose.

Marketing and Your Choices

We strive to provide you with clear choices regarding marketing and advertising:

• Promotional Offers from Us: We may use your data to determine which products or services may interest you. You will receive these communications if you have requested information or purchased from us and have not opted out.
• Third-Party Marketing: We will obtain your express opt-in consent before sharing your personal data with any company outside the bitGain Technology Group for their marketing purposes.
• Opting Out: You can ask us or third parties to stop sending marketing messages at any time by following the "unsubscribe" link in any email or by contacting us directly.

Disclosures and International Transfers

Disclosures of Your Personal Data. To fulfill the purposes outlined above, we may share your personal data with:

• Internal Third Parties: Other companies within the bitGain Technology Group acting as joint controllers or processors.
• External Third Parties: Service providers, professional advisers, and regulatory authorities.
• Business Transfers: Third parties to whom we may sell, transfer, or merge parts of our business or assets.

We require all third parties to respect your data's security and treat it lawfully. They are only authorized to process your data for specified purposes and strictly according to our instructions.

International Transfers. If you are an EU customer, your data may be transferred outside the European Economic Area (EEA). When this happens, we ensure a similar degree of protection by using safeguards such as:

• Transferring data only to countries deemed by the European Commission to provide an adequate level of protection.
• Using specific, approved contracts (Model Clauses) provided by the European Commission that afford personal data the same protection it has in Europe.

Data Security and Retention

Data Security. We maintain robust security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

Data Retention. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In some circumstances, we may permanently anonymize your data for research or statistical purposes, in which case we may use it indefinitely without further notice.

Your GDPR Legal Rights

Under EU data protection laws, you possess the following rights regarding your personal data:

• Request Access: Receive a copy of the personal data we hold about you to verify lawful processing.
• Request Correction: Have incomplete or inaccurate data corrected (subject to verification).
• Request Erasure: Ask us to delete data when there is no good reason for us to continue processing it, or if you have successfully objected to its processing.
• Object to Processing: Object to data processing based on legitimate interests (if it impacts your fundamental rights) or for direct marketing purposes.
• Request Restriction: Suspend the processing of your data to establish its accuracy, defend legal claims, or verify legitimate grounds.
• Request Transfer (Data Portability): Receive your automated data in a structured, commonly used, machine-readable format to transfer to a third party.
• Withdraw Consent: Withdraw consent at any time for data processed on that basis (without affecting the lawfulness of prior processing).

How to Exercise Your Rights

To exercise any of these rights, please email: info@bitgaintech.com..

• Fees: Accessing your data is free. However, we may charge a reasonable fee (or refuse to comply) if your request is clearly unfounded, repetitive, or excessive.
• Verification: We may request specific information to confirm your identity as a security measure.
• Response Time: We endeavor to respond to all legitimate requests within one month. We will notify you if complex requests require more time.

Glossary of Terms

Lawful Basis

• Legitimate Interest: The interest of our business in conducting and managing our services to provide the best and most secure experience, balanced carefully against your rights.
• Performance of Contract: Processing necessary to fulfill a contract you are a party to, or taking steps at your request prior to entering one.
• Comply with a Legal Obligation: Processing necessary to adhere to local or international laws and regulations.

Third Parties

• Internal Third Parties: Companies in the bitGain Technology Group (based in India) providing administration and marketing services.
• External Third Parties: Service providers and processors (based in the US, UK, UAE, Brazil, Switzerland, or the EU) offering marketing automation, support, cloud computing, and storage platforms.
• Professional Advisers: Lawyers, bankers, auditors, and insurers (based in the UAE, Brazil, and India) providing consultancy, banking, legal, insurance, and accounting services.
• Regulators and Authorities: Entities (based in the UAE and India) requiring reporting of processing activities in certain circumstances.